Why are businesses turning to managed IT support?

In a modern world driven by tech, even the smallest of businesses are turning to managed IT support. Ensuring business continuity is one of the many challenges both large and small businesses alike are facing as they often find themselves at odds with the technology they are using – this is especially pertinent as their reliance on digital assets and infrastructure grows.

As businesses become more reliant on the latest technology to get themselves through the day, it is critical that they employ the assistance of an IT support company to help maintain it. Outsourcing the management of your tech to a professional IT service ensures business continuity, boosts productivity within your team and can result in maximum profits. That is why more and more businesses are turning to managed tech support companies.

Proactive support

With technology moving so rapidly these days, investing in tech for your business isn’t as simple as ordering the right infrastructure and setting it up. An IT support service will fully maintain your tech, ensuring it’s up-to-date, secure and functioning correctly.

Without a digital caretaker on hand to manage your tech, you could be at risk of extended downtime or even data loss. An IT support service helps businesses gain control over their digital infrastructure and assets. Most professional companies will offer a proactive service that goes beyond regular break-fix solutions. If maintaining business continuity is your primary concern, then a managed IT service can evaluate the state of your digital assets and infrastructure and resolve any issues before they escalate. This level of service can minimise disruptions in your day-to-day operations and boost long-term productivity, essentially future-proofing your system and easing tension on staff.

A whole team of specialists 

One of the many benefits of outsourcing your IT support is gaining access to an entire team of consultants, engineers and technicians. Available both in-house and remote, IT support teams boast a wealth of knowledge and expertise in a variety of different skill sets.

While some businesses choose to hire an in-house IT technician to manage their tech, turning to a professional management service is usually more cost-effective. An in-house technician will cost a business a full salary plus benefits, whereas outsourcing the management of your tech to a professional company will give you an entire team of experts for a fraction of the cost.

Train your staff

An IT support service can educate your staff and guide them through using your digital assets and infrastructure to its fullest potential. From using the cloud to identifying phishing emails, educating your staff can boost productivity, secure your system and ease tension within your team.

Keep your hardware and software up to date

Your programs that require manual updating will need to be checked regularly and maintained. In terms of your digital infrastructure, servers and standalone equipment such as computers and other hardware will also need regular updates. An IT management service can take care of this for you, giving you and your team the time to focus on growing your business.

An IT support service will also be able to order the latest digital infrastructure on behalf of your business and install it correctly. Keeping your digital assets and infrastructure up to date can also alleviate stress from staff who will benefit from fast, smooth-running technology.

Stabilise your Wi-Fi 

These days you’ll be hard-pressed to find a business that doesn’t rely on the internet in its day-to-day operations. However, you would be surprised by the issues many businesses can encounter with their internet connection. Connectivity issues can interfere with your operations and lead to extended downtime.

While Wi-Fi can be less stable than a wired connection, it’s a lot more convenient. However, if you’re using a wireless network, it’s important to keep the connection stable to ensure business continuity and minimise downtime. An IT support service can take care of your internet for you and depending on the size of your business, can make sure you have a connection most suitable for your setup. Are you located in a large, multi-story centralised office? Or is your office a small room in the centre of a bustling rural town? Whatever your situation, an IT support company will be able to analyse the needs of you and your business and find a stable connection that best suits you. In the event of a disruption, they will also work tirelessly to get you and your team back online.

How do I find IT support?

While you’ll have no trouble finding an IT support service, narrowing down your options and finding the best possible service to suit your needs may be a little more difficult. To start off, try typing a few keywords and your location into your favourite search engine. You might try ‘IT Support Bristol’ or ‘IT Support London’. Once you’ve found a few local services, it will be easy enough to narrow down your choices. Make sure you look at the services they are offering, and when approaching companies to take note of how well you gel with their team.

Perhaps most pertinent, an IT support service should be flexible. Most services will offer a variety of different service plans with affordable pricing plans that are often paid monthly. Starting at a simple break-fix solution, you could also opt for a fully managed IT service that covers all manners of support services. A high quality, professional IT company will tailor their services and solutions to the needs of you and your business, so it’s important to watch out for overselling or complicated jargon.

Do I need IT Support?

These days businesses both big and small are turning to managed IT support. From internet connectivity to maintaining your digital infrastructure, there’s no denying the benefits of outsourcing the management of your tech to a dedicated service. If you’re hoping to boost productivity and maintain continuity in your day-to-day operations, then hiring a professional IT service can help you get there.